Contact Us By Phone
|Credit Union Main Phone
| Toll Free: 800-301-8549
|ARTIE (Telephone Teller)
|Metro Credit Union Mortgage
|Toll Free: 866-900-1333
|After Hours Lost or Stolen Credit/Debit Card
|Card Activation/PIN Selection
Lost or Stolen Credit/Debit Card
If you have a lost or stolen credit/debit card, you may freeze or unfreeze your cards, block and/or replace cards through online banking
. You can also contact Card Services after hours at 1-800-880-5076.
Use Message Center in online banking or our mobile app to contact us for questions involving sensitive information. If you don't have online banking, register here. Use Metro’s Mobile App to access your account on the go.
Download mobile apps:
Click the "Chat with us!" bubble at the bottom right corner of any page on our website to get help and information from our virtual assistant 24/7. In addition, you can chat with our Contact Center Staff during their scheduled hours.
ITM Virtual Chat
Our ITMs are available 24/7, and during the hours our Contact Center Staff are available, you can video chat with them for any assistance you need. Click here to learn more about all the services and features Metro's ITMs provide.
Contact Us By Mail
|Metro Credit Union Mailing Address
|P.O. Box 390696 Omaha, NE 68139