Contact Us

Metro's Contact Center employees are available Monday-Friday from 7:30am-6pm, & Saturday from 8am-1pm, and can be reached in a variety of ways for your convenience.

  • Phone
  • Secure Message via Message Center in online banking
  • Live Chat on our website
  • Virtual Chat at our ITMs

Contact Us By Phone

Credit Union Main Phone 402-551-3052  Toll Free: 800-301-8549
ARTIE (Telephone Teller) 402-552-7100  
Metro Credit Union Mortgage 402-554-4663 Toll Free: 866-900-1333
Card Services After Hours Lost or Stolen Credit/Debit Card
Card Activation/PIN Selection

Lost or Stolen Credit/Debit Card

If you have a lost or stolen credit/debit card,  you may freeze or unfreeze your cards, block and/or replace cards through online banking. You can also contact Card Services after hours at 1-800-880-5076. 

Secure Message

Use Message Center in online banking or our mobile app to contact us for questions involving sensitive information. If you don't have online banking, register here. Use Metro’s Mobile App to access your account on the go.
Download mobile apps:

Apple App Google Play Download

Live Chat

Click the "Chat with us!" bubble at the bottom right corner of any page on our website to get help and information from our virtual assistant 24/7. In addition, you can chat with our Contact Center Staff during their scheduled hours.

ITM Virtual Chat

Our ITMs are available 24/7, and during the hours our Contact Center Staff are available, you can video chat with them for any assistance you need. Click here to learn more about all the services and features Metro's ITMs provide.

Contact Us By Mail

Metro Credit Union Mailing Address P.O. Box 390696 Omaha, NE 68139

Metro Credit Union- Your Local Advantage ®