Interactive Teller Machines

ITM stands for Interactive Teller Machine, and can be best described as a very powerful ATM with video capabilities.  ITMs use a combination of Online Banking, ATM, and Remote Check Deposit technologies to perform transactions typically available in a traditional drive-thru.  ITMs have video capabilities that allow members to speak to a teller virtually when necessary.  

The pandemic changed consumer behavior and the way people bank. The number of members using branches has decreased dramatically over the past two years.  This change in consumer behavior has forced financial institutions to seek cost savings alternatives to gain efficiencies. Replacing traditional tube drive-thrus with ITMs allows Metro to more efficiently serve members without making material changes to products, services or rates. 

ITMs require a Debit Card to enable full functionality, so members without a Debit Card can only use the ITM during office hours when they can get assistance from a virtual teller.

• Balance inquiries
• Cash deposits
• Check deposits
• Cash withdrawals in varying denominations
• Transfer funds between depository accounts
• Make loan payments by cash, check, or transfer
• View and/or print most recent transactions
• Exchange bills for different denominations

• Issue Cashier’s Checks or Money Orders
• Print forms, statements, or tax documents
• Accept or dispense more than 50 bills at once
• Accept a single check in excess of $10,000
• Accept combinations of checks in excess of $25,000 per day
• Dispense coin
• Allow withdrawals or transfers from loans or lines of credit
• Permit transfers to accounts you are not linked to

• The machine is limited to 50 items per transaction.  This means you can only deposit or withdrawal up to 50 bills at a time.  It also means you can only deposit 50 checks in one transaction.
• Cash withdrawals are limited to $1,000. 
• A single check for deposit or loan payment in excess of $10,000 or more must be done in the lobby.

Simply touch the “help” button on the screen to be connected to one of our virtual tellers via video during normal business hours. 

No.  Virtual tellers work offsite and are available normal business hours.

Absolutely! Branch staff will be available at all Full Service Branches during normal lobby hours.  

• Drive-thrus will be converted office by office beginning with 145^th & F St in May, Fontenelle & Ames, 50^th & L and Maple in June, July and August.  We do not have transition dates for 72^nd & Ames or Cornhusker yet.
• Our Saddle Creek location will be relocated later this year or early next year.  The new location will be a drive-thru only location and will be equipped with ITMs.  

Yes.  You should make sure you have your Debit Card and know your PIN.

You must have a checking account with Metro to have a Debit Card.  If you have a checking account, but do not have a Debit Card, please stop into one of our Full Service Branches or contact us at 402-551-3052 (option #4), and we will order one for you.

You can request a new PIN by calling 1-877-315-3483 from the primary number listed on your account.

Once construction is complete, ITMs will be available 24/7/365 just like an ATM.  Virtual tellers will be available to assist with transactions and answer questions on Monday – Friday from 7:30 a.m. to 6:00 p.m. and on Saturday’s from 8:00 a.m. to 1:00 p.m.