Interactive Teller Machines

Metro will begin converting traditional tube-system drive-thrus to Interactive Teller Machines (ITMs).  Work will be completed office by office beginning with 145th & F in May.  We will follow with Fontenelle & Ames, 50th & L and 111th & Maple in June, July, and August.  While the drive-thru is closed for construction, lobby hours will temporarily be extended to match drive-thru hours of 7:30 a.m. to 6:00 p.m.  


  • What is an ITM?

  • Why is Metro moving to ITMs?

  • Do I need a special card to use an ITM?

  • What transactions CAN be performed at an ITM?

  • What transactions CANNOT be performed at an ITM?

  • What other limitations do ITMS have?

  • How does the virtual teller functionality work?

  • Do virtual tellers work inside the branches?

  • Can I still go inside a branch to talk to a teller face to face?

  • Where will ITMs be located?

  • Is there anything I should do before ITMs are installed?

  • What if I don’t have a Metro Debit Card?

  • What if I have a Metro Debit Card, but do not know my PIN?

  • When can I use an ITM?

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