ITM stands for Interactive Teller Machine, and can be best described as a very powerful ATM with video capabilities. ITMs use a combination of Online Banking, ATM, and Remote Check Deposit technologies to perform transactions typically available in a traditional drive-thru. ITMs have video capabilities that allow members to speak to a teller virtually when necessary.
The pandemic changed consumer behavior and the way people bank. The number of members using branches has decreased dramatically over the past two years. This change in consumer behavior has forced financial institutions to seek cost savings alternatives to gain efficiencies. Replacing traditional tube drive-thrus with ITMs allows Metro to more efficiently serve members without making material changes to products, services or rates.
ITMs require a Debit Card to enable full functionality, so members without a Debit Card can only use the ITM during office hours when they can get assistance from a virtual teller.
Simply touch the “help” button on the screen to be connected to one of our virtual tellers via video during normal business hours.
No. Virtual tellers work offsite and are available normal business hours.
Absolutely! Branch staff will be available at all Full Service Branches during normal lobby hours.
Yes. You should make sure you have your Debit Card and know your PIN.
You must have a checking account with Metro to have a Debit Card. If you have a checking account, but do not have a Debit Card, please stop into one of our Full Service Branches or contact us at 402-551-3052 (option #4), and we will order one for you.
You can request a new PIN by calling 1-877-315-3483 from the primary number listed on your account.
Once construction is complete, ITMs will be available 24/7/365 just like an ATM. Virtual tellers will be available to assist with transactions and answer questions on Monday – Friday from 7:30 a.m. to 6:00 p.m. and on Saturday’s from 8:00 a.m. to 1:00 p.m.
If you are a current customer that uses our online banking platform, please select "Current User Application". If you are new to Metro or have never used our online banking platform please select "New User Application" to apply.