The system allows 24 hours for a verification code to be input when logging into an unregistered device.

No. Members will no longer be required to share log in information for accounts with multiple owners. All owners will be able to log in as themselves.

The following can be used to verify authentication: Text and Call.

Under the Security tab, members may update the following information: Username, Password, Two-Factor Authentication, and Remembered Devices.

Yes. Both can be updated in Settings under the Security tab. A username must be unique, at least six characters in length, and no more than 20 characters. The password must contain a minimum of six characters and include at least: one upper case alphabetic character, one lower case alphabetic character, a number, and a special character.

Yes. An account can be hidden in Settings under the Accounts tab. Hiding an account means it will only be visible in the Settings widget under the Account tab. If an account is hidden, a transfer will not be able to be completed due to the account not being visible under the transfer’s widget. Hidden account will have an eye symbol with a slash through it.

Yes. An external account (from another financial institution) can be linked to your Metro account.  You have two options when linking accounts from the Settings widget under the Accounts tab: link an account to view balances and transactions or link an external account.  If you wish to be able to do both with the same account, you will need to link it both ways.

Link to view balances and transactions: In addition to the settings page, this can be done via the dashboard on the right hand side.  When linking accounts this way, you may be able to view transaction history and balances.  In order for this function to work, you must have enrolled in online banking at the external account.

Link an external transfer account: In addition to the settings page, this can be done via the transfers widget by clicking the link to add an external account. After inputting the account information, two test deposits are sent to the external account and must be validated prior to using the external account.  These deposits can take up to 3 business days to show up on the external account.  After verifying the deposits in the settings tab, the external account is now available for transfers.

Members can compose messages regarding any questions or problems they may be experiencing. This is also where members can see received and sent messages.

We value your security and user experience. Microsoft Internet Explorer 11 is no longer supported for Metro Credit Union online banking functions. Please be sure to update your browser before using online banking. To view what version of IE you are using, you can select "Help" and then "About Internet Explorer" in the menu.

The following browsers are supported:

• Google Chrome
• FireFox
• Microsoft Edge
• Google Play
• Apple App Store
• Safari

View our Online Banking How To Transfer Guide.

View our Online Banking How To Card Controls Guide.